Privacy Policy

Effective Date: 01/01/2025

At Monkey Biz (“we”, “our”, “us”), accessible through monkeybiz2.shop, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase Christmas decorations, ornaments, seasonal décor products, and related items.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

When you place an order, contact us, create an account, or interact with our website, we may collect:

Full name
Email address
Phone number
Delivery and shipping address
Billing information
Account details (if applicable)
Customer service communications

b) Technical Information

We may automatically collect:

IP address
Browser type and version
Device information
Website activity and browsing behavior
Cookie and analytics data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver Christmas decorations and related products
Send order confirmations and delivery updates
Respond to customer inquiries and provide support
Improve our website and shopping experience
Analyze website performance and customer preferences
Prevent fraud and maintain website security
Send promotional emails and seasonal offers where consent has been provided

3. Payment Information

We do not store complete payment card information.

Payments are processed securely through trusted third-party payment providers using their own security and privacy standards.

4. Cookies

Monkey Biz uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Support checkout and shopping features
Measure website traffic and performance
Provide a more personalized shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary with:

Shipping and courier providers
Payment processing partners
Website hosting and technical service providers
Analytics and customer support providers

All service providers are expected to protect your information and use it only for authorized purposes.

6. Data Security

We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no electronic transmission or storage method is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions and deliveries
Provide customer support
Meet legal, accounting, and regulatory requirements
Resolve disputes and enforce our policies

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request information about how your data is processed

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices of those external platforms.

10. Children’s Privacy

Monkey Biz does not knowingly collect personal information from children without appropriate authorization.

If you believe a child has submitted personal information through our website, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective when published on this page together with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Monkey Biz
Website: monkeybiz2.shop
Email: info@monkeybiz2.shop
Location: Nairobi, Kenya